Support
Charge & Explore — last updated August 3, 2026
Charge & Explore helps Tesla vehicle owners plan charging stops and
discover things to do while charging. This page explains how to get help,
manage your data, and answers to common questions. Charge & Explore is an
independent product and is not affiliated with, endorsed by, or
sponsored by Tesla, Inc.
Contact us
The fastest way to reach a person is email — we typically reply within one
business day.
Email:
[email protected]
Getting started
- Find charging stops. Charge & Explore uses your
device location to show reachable charging stations near you and along your
route. You can browse stations without connecting a Tesla account.
- See what to do while charging. For each stop we suggest
nearby activities sized to your estimated charging window.
- Connect your Tesla (optional). Connecting your Tesla
account lets the app read your battery level and charging status to tailor
recommendations. Sign-in happens on Tesla's own secure page; we never see
your Tesla password.
Managing your data
- Disconnect your Tesla account. Open the app's settings
and choose Disconnect Tesla. This immediately revokes our access and
deletes the vehicle data and tokens we stored for you.
- Turn off location. Location-based features are behind
their own toggle and can be disabled at any time in the app or in your
device's iOS Settings → Privacy & Security → Location Services.
- Delete your data. To request deletion of all data
associated with your account, email us with the subject "Delete my data" and
we will process it regardless of jurisdiction. See our
Privacy Policy for the full detail.
Frequently asked questions
Is this an official Tesla app?
No. Charge & Explore is an independent application. Tesla is a trademark
of Tesla, Inc., and we have no affiliation with, endorsement from, or
sponsorship by Tesla, Inc.
Do I need a Tesla to use the app?
No. You can browse charging stations and nearby activities using just your
location. Connecting a Tesla account is optional and simply personalizes the
charging-window estimates.
Can the app control my car?
No. We do not request vehicle-command permissions. The app only reads the
minimum charging-related signals you consent to share.
Why does the app ask for my location?
Location is used to find reachable charging stops near you and to estimate
travel time to each station. It is requested only when you use
location-based features, and you can revoke it at any time.
More
Privacy Policy ·
Terms of Use
Tesla is a trademark of Tesla, Inc. Charge & Explore is an
independent application with no affiliation to Tesla, Inc.